Supervisory IT Specialist

This Supervisory IT Specialist position is with Deputy Assistant Secretary for Information and Technology (Department of Veterans Affairs) in Phoenix, AZ. Join VA's Infrastructure Operations (IO) to deliver and maintain secure, high-availability IT and cloud solutions. Help protect and modernize mission-critical systems and support quality services for Veterans. Work in a dynamic, innovative environment as IT Specialist. Located in the Infrastructure Operations (IO)//Identity, Credential, and Access Management (ICAM) Portfolio. Apply Now! Key duties: • Provides personnel management and supervision for a staff comprised of a mix of federal and contract staff: employees, including: Computer Specialists, Systems Analysts, and various Data Operations Oversees management of Directory Services and Authentication Services & Systems Develop a cyberspace workforce plans, strategies, and guidance to support changes Provides guidance, supervision, and training to project teams during change initiatives Improves agency customer and systems support processes Consistently communicates and treat customers in a courteous, tactful, and respectful manner Provides oversight of multiple IT projects and coordination of project teams Consistently communicates and treat customers in a courteous, tactful, and respectful manner This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: NCWF Code: 751 Category. Work in this category includes performing OPM GDS Cybersecurity Category / Specialty Area: Cyber Workforce Developer and Manager OV-SPP-001OV-SPP-001 tasks, as defined by the NIST SP 800-181 National Cyberskills Workforce Framework (NCWF). Develops cyberspace workforce plans, strategies, and guidance to support cyberspace workforce manpower, personnel, training and education requirements and to address changes to cyberspace policy, doctrine, materiel, force structure, and education and training requirements. The following specific tasks are performed 45 percent of the time: NCWF Code: 801 Category. Work in this category includes performing OPM GDS Cybersecurity Category / Specialty Area: Program Manager OV-PMA-001OV-PMA-001 tasks, as defined by the NIST SP 800-181 National Cyberskills Workforce Framework (NCWF). Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program, ensuring alignment with agency or enterprise priorities. The following specific tasks are performed 55 percent of the time: Work Schedule: Monday - Friday; 8am-4:30pm. Compressed/Flexible: Compressed/flexible schedule available at the manager's discretion. Telework: Ad Hoc, as determined by Agency Policy. Virtual: This is not a virtual position. Position Description/PD#: Supervisory IT Specialist/PD21650Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Requirements: The work is sedentary, but may involve periods of walking, bending, stooping, lifting, carrying, moving (up to 50 pounds) components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty. As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2026. You must meet the Basic Requirements (Individual Occupational Requirement) and the Specialized Experience to qualify for this series as described below. Basic Requirements (Individual Occupational Requirement):Applicants must have IT-related experience demonstrating each of the four competencies listed below at a proficiency level equivalent to the next lower grade level in federal service: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. The basic requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration. -AND- You may qualify for the GS-14 based on your experience as described below: Specialized Experience GS-14: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience managing directory services and authentication systems, including hands-on administration of Active Directory and Entra ID environments, to ensure only authorized users have access and that robust identity verification controls are consistently enforced. Skilled in overseeing the underlying infrastructure, such as the deployment, maintenance, and security of domain controllers and related components. Demonstrated experience supervising a team of federal and contract staff across multiple concurrent IT projects, coordinating schedules and deliverables while guiding the organization through technical and process changes. Served as a key stakeholder in shaping IT strategy and operations, consistently aligning identity and access management decisions with the agency's mission and long-term goals, and maintaining a strong focus on customer service. Demonstrated familiarity with Identity, Credential, and Access Management (ICAM), particularly as it relates to authentication services within the ICAM model. This experience must be detailed in your resume to receive credit. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.