Supervisory Management Analyst

This Supervisory Management Analyst position is with Veterans Benefits Administration (Department of Veterans Affairs) in Phoenix, AZ. This position is located in the Office of the Director, Pacific District Office in Phoenix, AZ. The incumbent serves as a Supervisory Management Analyst and as a consultant to the District Director of the Pacific District Office on pertinent issues associated with the effectiveness and efficiency of the VBA field office operations as they relate to the delivery of benefits and services to Veterans. Key duties: • Specific duties include but are not limited to the following: Responsible for coordination of program initiatives, projects and policy changes to all business lines and staff offices, aligned under the Pacific District Office, on matters relating to the administration of a comprehensive array of Veteran's benefits and administrative services; Supervises staff members who serve as consultants and advisors to the Regional Office, on highly visible, complex, and difficult issues; Directs the staff's efforts in planning, organizing and conducting difficult and complex organizational studies of VBA field offices to determine strengths, weaknesses, and best practices to include changes to meet organizational objectives; Reviews and evaluates planned management goals and objectives of Veterans Benefits Administration (VBA) Regional Offices; Provides direction and consultation in the development of achievable performance measures that also assure the quality and consistency of benefits delivery at Regional Offices in the District; Conducts comprehensive studies and site visits concerned with the identification of VBA operational issues and adherence to policies, generating reports addressing corrective actions needed and anticipated results; Monitors, tracks and evaluates operational workload indicators and workload systems for the Regional Offices; Prepares and reviews reports for the District Director concerning Regional Offices workload and performance; Provides major input in the development or revision of Field and District Office policies, standard operating procedures, or other administrative directives related to field office operational effectiveness; Serves as a liaison with VBA program officials to facilitate the development of strategic plans and project management; and Provides sound advice and guidance to station management in achieving Regional Office objectives. Provided guidance to District staff on methods for analyzing workload data, interpreting trends, and taking appropriate actions, to include elevation and recommendations to senior leadership Promotion Potential: None Work Schedule: Full Time, Monday - Friday 8:00 am - 4:30pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Management Analyst, GS-14 PD# 39304A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/03/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13 level. If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-14 You must provide a copy of your most recent SF-50, "Notification of Personnel Action" showing that you are in the competitive service and the highest grade or promotion potential held. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess (1) year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates (1) year time-in-grade. General Adjustment and Award SF-50's cannot be used for time-in-grade verification purposes." MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience as described below: GS-14 Grade Level: Specialized Experience: a thorough knowledge of planning and conducting complex organizational studies to include research, work sampling, and analyzing a wide variety of operational data in order to evaluate and measure the effectiveness and efficiency of organizational operations and complete recommendations to top management officials. Must also demonstrate polished and effective communication skills to present, explain complex factual data, and articulate findings to upper level management; experience planning, organizing and coordinating work for self and others; using creativity and ingenuity to develop, analyze and propose solutions to management problems; and demonstrate skills as a project manager/team leader; and experience with or understanding of continuous process improvement strategies within VA. This experience may have been gained across all VA business lines. Candidates must also have demonstrated in their work experience or training that they possess, or have the potential to develop, the qualities to successfully supervise subordinates/teams and to share responsibility for providing leadership, direction and oversight. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.