Supervisory Management and Program Analyst

This Supervisory Management and Program Analyst position is with Citizenship and Immigration Services (Department of Homeland Security) in Phoenix, AZ. Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Management and Program Analyst, you will lead teams and manage the operational strategy, implementation, and evaluation of the SAVE program to ensure effective delivery of verification services and alignment with organizational objectives. Key duties: • Lead the implementation of program strategies for the SAVE program, coordinating, managing, and monitoring multiple initiatives to achieve organizational objectives within the USCIS Verification Division. • Facilitate Integrated Project Teams (IPTs) for the SAVE program, ensuring effective collaboration, assignment of responsibilities, tracking status of activities, and achievement of milestones. • Consult and advise Verification Division leadership on a wide range of critical initiatives and activities related to SAVE, providing expert guidance and recommendations. • Develop and maintain a portfolio-level roadmap of key goals, milestones, and initiatives for the SAVE program, ensuring alignment with USCIS and Verification Division priorities. • Create plans and manage activities to evaluate the effectiveness and efficiency of the SAVE program, ensuring key metrics are met and value is delivered to stakeholders. • Conduct customer satisfaction survey analysis and reporting for SAVE, synthesizing feedback, identifying trends, and recommending actionable improvements. • Develop and execute SAVE program evaluation strategies, including establishing metrics, collecting and analyzing data, and reporting findings to inform decision-making. • Ensure accurate business requirements for SAVE are established and documented in alignment with program strategy, facilitating requirements gathering sessions and validating deliverables. • Ensure accurate and timely program-level communications for SAVE to internal and external stakeholders, including preparation of executive briefings, status reports, stakeholder updates, talking points, and related materials. • Integrate activities across Product Support, Product Delivery, and other Verification Division components to ensure efficient execution of SAVE business goals and initiatives. Qualifications: The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/09/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/09/2026. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the MAJORITY of the following duties: Leading teams to include assigning responsibilities, tracking status and completion; Applying broad technical and/or supervisory skills (including use of technology and tools) to manage a range of work activities; Facilitating cross- organization work, to include consulting with internal customers, establishing business requirements, delivering work products, and ensuring work meets expectations; Experience executing duties associated with product, project, and program management. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/09/2026. You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered. Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. View the full announcement and apply on USAJOBS.gov.