Supervisory Management and Program Analyst

This Supervisory Management and Program Analyst position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. This position serves as a Program Analyst within a division of the Quality and Performance Directorate of Integrated External Networks under the Office of Integrated Veteran Care (IVC) Program Office. As a Program Analyst in an IVC, IEN, Quality and Performance division, the incumbent conducts transformational quality reviews, monitors effectiveness, and efficiency. Key duties: • Major Duties include but are not limited to: Leads performance specific improvement efforts such as studies based on data analysis and advanced analytics to optimize quality, safety, effectiveness, and efficiency in health care systems. Applies knowledge of a wide range of industrial and continuous process and quality improvement computer applications to project management, statistical analysis, process analysis, design of experiments, and discrete event computer simulation. Develops and maintains collaborative relationships to monitor and report on workload mechanisms (including internal and external) to support and foster systems redesign and program growth. Actively participates in departmental efforts to create a culture of quality, effectiveness, and efficiency by leading staff members involved in studies that are focused on identifying optimal staffing based on workload data. Prepares, organizes, and completes comprehensive summaries of evidentiary data to support audit conclusions relevant to audit objectives. objectives and goals and has the necessary resources to make these accomplishments. Oversees the planning of analytical studies of division functions in support of improvements in organizational structure and staffing level efficiency. Work Schedule: Monday - Friday 8:00 am - 4:30 pm (flexible) Compressed/Flexible: Available Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Supervisory Management and Program Analyst/PD74456A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/21/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Led multidisciplinary teams overseeing complex healthcare quality, reimbursement, network management, and mission-critical program operations; assigned priorities, evaluated performance, and guided staff development. Applied advanced qualitative and quantitative methods-Lean, Six Sigma, process mapping, statistical analysis, Power BI, dashboards, and automated reporting-to assess program effectiveness and drive sustainable performance improvements. Directed and conducted comprehensive studies, audits, and evaluations of healthcare operations, reimbursement systems, regulatory compliance, and community care programs; developed data-driven recommendations and long-range plans supporting organizational goals. Advised senior leaders as a subject matter expert, collaborated with providers, contractors, and internal/external stakeholders to align operational performance with strategic healthcare priorities. Oversaw enterprise-level program monitoring and evaluation, identified systemic deficiencies, and implemented corrective actions and performance measures that strengthened healthcare quality, operational integrity, and organizational outcomes. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.