Supervisory Management & Program Analyst (Operations Officer)

This Supervisory Management & Program Analyst (Operations Officer) position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. The purpose of this position is to serve as the Operations Officer within the Readjustment Counseling Service (RCS). The Operations Officer provides support to the RCS Chief Officer (SES) in all matters related to operations, including administrative, financial, human resources, and capital asset management and ensures that operational activities are executed within allotted budget and timelines. Key duties: • The major duties of this position include but are not limited to: Identifies and communicates strategy and vision for facilities consistent with overarching agency strategic plans. Provides support to the RCS Chief Officer (SES) in all matters related to operations, including financial, human resources, and capital asset management and ensures that operational activities are executed within the allotted budget and timelines. Conducts regular meetings to discuss operational updates, ideas, and issues. Understands and effectively solves multifaceted issues arising from providing readjustment counseling services across the nation with differing local Veteran and Service member population needs. Values the contributions of employees; monitors and seeks to continually enhance employee satisfaction and morale. Performs re-engineering, system and job redesign to ensure cost-effective service provisioning. Implements a variety of measurable qualitative and quantitative actions to solve these identified issues. Work Schedule: Monday-Friday 8:00 am-4:30 pm EST Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This is a virtual position. Virtual Work eligibility is for current VA employees who are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in person work unless they have an approved exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Supervisory Management & Program Analyst (Operations Officer)/PD500010 Relocation/Recruitment Incentives: Not Authorized SLRP: This occupational series may be eligible for the Student Loan Repayment Program (SLRP). Repayment is limited to $10,000 annually, up to $60,000 in lifetime awards. Participants must sign a service agreement and maintain an acceptable level of performance to remain eligible for this program. Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Qualifications: This announcement will remain open until the closing date, 10/26/2026, or when the applicant count is reached, whichever is earlier. The applicant count is the point at which the first 50 applications are received. All applications submitted that day up to 11:59 p.m. Eastern Standard Time on the date the applicant count is reached will be accepted and considered. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Formulating effective strategies consistent with the business and competitive strategy of the organization in a global economy. Examining policy issues and strategic planning with a long-term perspective. Determining objectives and sets priorities; anticipates potential threats or opportunities. Inspiring, motivating and guiding others toward goal accomplishment; coaching, mentoring, and challenging subordinates; adapting leadership styles to a variety of situations; modeling high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors. Identifying and analyzing problems; using sound reasoning to arrive at conclusions; finding alternative solutions to complex problems; distinguishing between relevant and irrelevant information to make logical judgements. Taking responsibility and initiative, setting and meeting priorities, following through on commitments, safeguarding information, and organizing and using time and resources to achieve desired results. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.