Training Consultant (O-4/O-5 Billet) Non-Supervisory

This Training Consultant (O-4/O-5 Billet) Non-Supervisory position is with Immigration and Customs Enforcement (Department of Homeland Security) in Phoenix, AZ. Training Consultant supports IHSC MEDU by designing, developing, delivering, and evaluating enterprise training. Duties include LMS support, needs assessments, eLearning tools, documentation, stakeholder coordination, training catalogs, communications, and support for education initiatives, COOP exercises, and mission operations. This position is only open to USPHS officers and Call to Active Duty (CAD) candidates. Key duties: • DUTIES AND RESPONSIBILITIES: Design, develop, and deliver training programs, materials, and workflows to support mandatory and non-mandatory trainings enterprise-wide and for subgroups of personnel. Deliver instructor-led training (in person or virtual) and coordinate the deployment of digital learning tools such recorded webinars to support scalable training across all IHSC facilities and headquarters. Provide support to IHSC Course Providers and Subject Matter Experts in the design, development, and delivery of all IHSC courses/trainings. Collaborate with IHSC subject matter experts on developing training materials that need to be placed in the IHSC LMS. Lead training needs assessments by identifying gaps in knowledge across different user types and delivering training approaches that match the needs of various staff roles (clinical/non-clinical), such as nurses, providers, pharmacists, and administrative staff. Develop and maintain a database catalog of all training that is offered by IHSC personnel to enhance service productivity, efficiency, and delivery. Provide administrative, technical, and operational assistance with various MEDU educational initiatives. Provide administrative, technical and operational support to the MEDU Service Lines (Administrative, Clinical, Professional Development and Consultative) through the execution of the initiatives of each service line. Collaborate with internal and external stakeholders, carrying out processes within the division, providing consultation and assistance to staff across the agency to include agency leadership. Collaborate with MEDU team members in the design of training materials and assist the coordination of staff trainings and workshops. Collaborate with Data Analyst to inform strategic planning for training and education efforts. Maintain and update training documentation, quick reference guides, and user guides, and standard operating procedures. Evaluate training progress and training procedures to monitor and analyze training effectiveness and assist with updating curriculum as needed. Participate in program planning meetings and support operational projects by contributing to implementation efforts, training coordination, and change management activities related to training, education, and learning management system use. Collaborate with IHSC staff and program stakeholders to ensure training efforts are informed by frontline perspectives, promote awareness of training opportunities, and support successful adoption of new tools and workflows. Provide training on the IHSC LMS for Learners, Course Providers and Training Super Users Monitor and update MEDU SharePoint page. Manage and provide operational oversight for MS TEAMS, Adobe Captivate or other eLearning tools, and other training aids. Share ICE training and education information with IHSC personnel through the communicator and other communication platforms Prepare and present educational and leadership content at professional and academic conferences. Develops, coordinates, evaluates, and document test drills and exercises in support of IHSC COOP initiative. Other duties and responsibilities as assigned. Qualifications: PHYSICAL DEMANDS: Required to facilitate training for up to 3 hours consistently standing. Required to perform CPR/emergency care standing or kneeling. Must be able to perform duties in a stressful and often austere environment without physical limitations. Occasional travel. Performing tasks that involve lifting, pushing, pulling of equipment or objects. View the full announcement and apply on USAJOBS.gov.