Training Technician

This Training Technician position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. This position is located within Member Services (MS), Business Support Office (BSO), Training and Quality (TQ). The incumbent serves as a member of the Training and Quality department providing administrative and technical support to all MS organizations. Key duties: • The incumbent serves as a member of the Training and Quality (TQM) department providing administrative and technical support to all Member Services (MS) organizations. Major Duties Include (but are not limited to): Assists with tracking and monitoring training requirements; Researches and verifies accurate information is contained in records including electronic databases; Assists in research and development of curriculum-based support materials and activities; Prepares and delivers presentations to different audiences; Assists with scheduling interviews and meetings; Maintains training library accountability and inventory; Drafts and broadcasts training opportunities announcements; Documents training results and record training sessions; Follows up on status of customer service satisfaction surveys via email, telephone, or in person; Responds to inquiries pertaining to employee training records, history, and account access; Troubleshoots database system log-in and other access related issues; Identifies and coordinates necessary training equipment, supplies, and materials; Provides support for special training projects; Schedule training opportunities, classrooms, and other resources; Ensures training rooms are adequate size to meet the number of anticipated participants; Assists with classroom/facilities setup and cleanup; Assists with records management and file maintenance; Arrange training records for storage, disposition, and retrieval according to the agency established records retention and disposition plan; Monitors supply inventory and prepares purchase/work orders; Identifies employee training deficiencies through file research, subject matter experts, and correspondence; and Reviews, routes, and maintains accurate and complete records pertaining to training requests, tuition reimbursement, and purchase request authorizations. Work Schedule: Monday - Friday, between the hours of 7:30 am - 5:30 pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Definition of Virtual work: Employee works outside of original hiring duty station at VA-owned or leased space. Remote: This position is not authorized for Remote work. Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place. Location Negotiable: The "location negotiable" option applies to VA employees who are already assigned to a VA duty station. This option will be implemented in accordance with applicable VA policies, as well as current agency and Presidential guidance. Position Description/PD#: Training Technician/PD077150 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/22/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: (1) Utilizing electronic database programs to enter, edit, extract, research, analyze, and report data; (2) Resolving help desk tickets related to online database access and log-in issues for customers; (3) Posting training classes, reserving training rooms which meet anticipated participant size, coordinating necessary software and hardware requirements for training delivery, and providing training class handouts and supplies for presenter(s) and participants; (4) Assisting in developing training materials and activities; (5) Tracking, maintaining, and retrieving training records and files. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a 4-year course of study leading to a bachelor's degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of Specialized Experience and Education beyond 2 years above High School (Transcripts Required). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.