Transportation Assistant

This Transportation Assistant position is with Veterans Health Administration (Department of Veterans Affairs) in Tucson, AZ. The incumbent works with the Veteran Transportation Service (VTS) Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the Veteran Transportation Services program. Key duties: • Duties include but are not limited to: Performing work involving consult management, appointment scheduling and admissions scheduling. Collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS). Performing a basic analysis of the data and generates a variety of reports. Evaluating documents, e.g., sampling plans, permit applications and other data collection forms. Reviewing documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Entering pertinent information into an automated tracking system. Receiving DSS extracts to verify that the workload being captured in DSS is correct. Maintaining automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies, etc. Interacts with various other transportation services. Coordinating service practices that decrease waits and delays for patients in all specialty areas. Planning consult processing flow to ensure veterans receive consultation services in a timely manner. Utilizing the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations. Administering quality monitors to be utilized in the internal consultation process to measure the success of efforts to provide seamless care and to support the education of staff in the proper use of the electronic record, to include internal consultation processes. Responding to "action required" notifications, ensuring the primary providers are correct. Coordinating the day-to-day operation of VTS program flow, processes, and functions. Providing technical and management guidance necessary to achieve the optimum use of service resources. Planning / providing support services in the following types of program areas: electronic records management; driver scheduling setup & management; space utilization services. Providing advisory services to the Supervisor regarding the requirements and implications of the office services provided. Providing advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs. Work Schedule: Monday through Friday, 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD12019A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/11/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience GS-6: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Transportation Assistant. Qualifying experience includes; performing transportation support duties such as coordinating connections/scheduling, documenting travel information; collecting, compiling, and tracking data on a daily basis; Performs a basic analysis of data and generates a variety of reports; entering data into automated tracking data bases; and planning and directing a program that provides support services. NOTE: One (1) full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.