VISN Chief Quality Management Officer (QMO)

This VISN Chief Quality Management Officer (QMO) position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. This Nurse V Chief Quality Management Officer (QMO) position is located in HROC 3. This is an advanced healthcare executive who executes responsibilities that demonstrate leadership, experience, and innovative approaches in the guidance of a variety of complex administrative and clinical services. The QMO is an executive leader within the regional network in alignment with the Office of Quality and Patient Safety with strategic direction for the full continuum of care and quality operations. Key duties: • The VISN QMO is a member of the VISN Executive Leadership Team (ELT) and a crucial member of the VISN Clinical Triad with the Chief Medical Officer (CMO) and the Chief Nursing Officer (CNO). The QMO has the authority and responsibility for establishing quality and patient safety standards and ensuring these standards are met or exceeded and addressing expeditiously when they are not. The QMO is the executive leader for regional health care markets in the continuous and timely availability of safe, quality care Veteran services throughout the network. The QMO functions as an executive leader, administrator, and consultant with a wide range of experience and authority that is broad enough to improve care for Veterans through their influence in strategic planning, organizational assessment, quality and patient safety program development and evaluation, policy development, and execution. The QMO duties and responsibilities encompass the following, but are not limited to: Providing clinical and administrative leadership and expertise to committee, task force, and project assignments at the VISN and national level, making recommendations that may have a direct and substantial effect on network and health care facility operations. Ensures a High Reliability Organization (HRO) of safety founded on a proactive systems-oriented approach to developing health care solutions with collective mindfulness. Partners with VISN leaders and conducts programmatic oversight, direction and coordination for quality management and patient safety services and may include other programs in Performance, Patient Safety, Accreditation, Risk Management, Internal/External Reviews, Utilization Management, Informatics, Reliability and Data Management. Councils at the regional or national level and leads or is a member of the councils, is Chair of the VISN Quality and Patient Safety Committees, member of the Executive Leadership Council (ELC), member of Health Care Delivery Councils, etc. They lead and act as the subject matter expert (SME) working in collaboration with the Health System Center Directors and Chief/Director Quality and Patient Safety SMEs, developing and setting the strategic direction and operational tactics on policy, quality, and patient safety for the regional and individual markets. The VISN QMO ensures this work aligns with the Office of Quality and Patient Safety (OQPS) strategic and operational initiatives. Developing the regional market workforce strategies to ensure a strong workforce that is prepared to meet the eight domains of quality competencies as well as advance the science of improvement and innovations and increase safety and reliability which elevates the quality roles, reputation, and practice of quality and patient safety locally, regionally, and nationally by establishing relationships with educational institutions, national quality leaders, institutions for the science of improvements, and professional quality organizations to draw talent to the Veterans Affairs (VA), evolve practice models for quality and safety professionals, risk managers, and certified professionals of health care quality, and certified professionals of patient safety and risk management. Utilize their advanced experience to navigate complex systems, structures, programs, and practices to successfully meet the mission, using change management methods for resolution and to build effective internal and external partnerships, increasing organizational cohesiveness across health care functions. Promotes a healthy work environment by including evidence-based practice to drive quality outcomes in the VISN strategic/operational plan. They facilitate the appropriate access to both funding and Veteran data that support quality improvement, innovation, and succession planning. The QMO communicates effectively both orally and in writing with professional, administrative, and technical staff at all levels and to effectively supervise subordinate staff to ensure the quality of their work. Work Schedule: Monday-Friday 7:30am-4:00pm VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Telework: Ad hoc as determined by agency policy. Virtual: This is not a virtual position. Relocation Incentive: Authorized Permanent Change of Station (PCS): Authorized Qualifications: Basic Requirements: English Language Proficiency. In accordance with 38 U.S.C. 7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program. Upon achievement of a State license, the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program. (Reference VA Handbook 5005, Appendix G6); OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active, and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD). Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements, but do not possess the required licensure, may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification. The following Scope, Education and Dimension criteria must be met to qualify for Nurse V: Scope: Practice of an executive nature, comprised of complex leadership and administrative components, associated with critical health care issues and activities that drive meeting the organizational mission, health care and policy. Education: Master's degree in Nursing (MSN) and 5 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse IV and meets all dimension requirements for Nurse V; OR Master's degree in a *related field with a BSN and 5 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse IV and meets all dimension requirements for Nurse V; OR a Doctoral degree in Nursing and 4 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse IV and meets all dimension requirements for Nurse V; OR a Doctoral degree in a *related field with a BSN and 4 years of professional nursing experience, one of which is specialized nursing experience equivalent to Nurse IV and meets all dimension requirements for Nurse V. *Note: Foreign education programs/degrees are not creditable as related degrees. Dimension Requirements: Leadership. Establishes the strategic direction for health care delivery, evidence-based practices, industry-leading research, and innovative care models. Creates a shared vision and successfully leads change to improve performance and attain measurable outcomes at the organization or enterprise level. Business Acumen. Transforms health care through the application of new processes, technology, informatics, data analytics, business principles, systems thinking and resource management at the organization or enterprise level. Inspiring an Industry-Leading Lifestyle. Establishes an industry leading, shared decision-making lifestyle; a workforce that serves Veterans, families, and caregivers of all backgrounds; builds trust and lifestyle competencies and catalyzes dynamic teams at the organization and enterprise level. Communication and Relationship Management. Drives the effective use of relationship management principles to achieve positive customer service experiences that are consistent with professional and organizational values, beliefs, and practices at the organizational or enterprise level. Professional and Social Responsibility. Sets the standard for a lifestyle of holistic care, health advocacy and health equity. Applies ethical principles in decision-making at the organization or enterprise level. Advances nursing knowledge through health science research and the translation and dissemination of evidence into practice to maximize the value to Veterans, the community, and the health care industry. Preferred Experience: 8-10 years of progressive and executive nursing leadership, including experience operating at the facility, network, or system level. Quality Management Systems experience, including quality assurance, regulatory compliance, and quality control processes across multiple clinical service lines. Risk management activities such as Administrative Investigations Boards, Tort Claims and Peer Reviews. 5-7 years of Organizational Development and Change Management, including leading initiatives that span multiple departments or facilities. Experience with accreditation and regulatory oversight bodies (e.g., Joint Commission, CMS) and translating findings into actionable improvement plans. Familiarity with data analytics and informatics tools used to track and report quality and patient safety metrics. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: This position includes a level of physicality normally associated with nursing assignments such as long periods of continued walking, standing, sitting, moderate lifting, repeated bending, or kneeling. View the full announcement and apply on USAJOBS.gov.