Associate Director, Residential Facilities - CGS, Sustainability and Operations

This Associate Director, Residential Facilities - CGS, Sustainability and Operations position is with University of Arizona in Tucson, AZ. Conferences and Guest Services: This position oversees and manages the annual budget for CGS and Sustainability Operations Initiatives (50k) in excess of $1,000,000, including revision of expenditure priorities as required, development of budgetary enhancements required to meet functional goals and objectives, and documentation and evaluation of work assigned to CGS, Sustainability, Facilities Management, contracted service vendors and others performing work related to assigned unit and/or projects; all to ensure the department meets budget expectations. Provides direction and oversight to ensure an efficient customer service program for conferences and guest services. Develops and executes a comprehensive marketing strategy to attract both internal (U of A affiliated) and external entities to the summer conference program. Intentionally establishes and maintains effective relationships with key campus partners and service providers; business and civic organizations; and other similar organizations to market the conference program. Ensures that the appropriate staffing and resources are in place to meet the needs of conference guests, in line with established Conference Services philosophy and financial resources. Identifies new avenues to increase summer conference business. Maintains data related to the conference program such as guest counts, staffing patterns, cost-benefit analysis, guest perceptions, etc. that will enable data-driven decision-making processes. Works to seamlessly integrate Residential Education staff, Desk Operations Staff, and other appropriate staff into the Conference Services operational model. A majority of the students support the CGS program. This position sets expectations, implements training, and participates in disciplinary actions/concerns. Oversees annual and on-going Conferences and Guest Services (CGS) assessment activities and recommend improvements to better serve CGS staff and clients and has oversight of departmental conference rooms and guest apartments. Residential Facility Operations: Assists with various departmental activities during the August student move-in process to include overseeing the coordination of pre-arrival move in items with contracted vendors. Provides innovative guidance and unifying leadership for departmental Winter and Spring move-out operations, respectively. Coordinates operational activities and delivery of services with crucial campus partners and vendors, including but not limited to: University Student Services, Facilities Management, Disability Resource Center, Waste Management, Student Unions Arizona Catering, Parking Transportation Services, Centennial Hall, Environmental Resources 2, Room Course Scheduling, U of A Global, Fraternity Sorority Programs, Thrive Center, Campus Recreation, Office of Sustainability, New Student Orientation, Campus Pantry, and others as assigned. Regularly review and update departmental and unit business and operational processes, guidelines and practices, policies, procedures, and protocols, to optimize operational efficiency and effectiveness, and to ensure adherence to federal, state, university, and Housing laws, policies, and procedures. As a key member of Facility Operations Leadership team, this role coordinates required assistance from the Maintenance, Custodial and Access Control areas. Coordinates projects, communication and training with Residential Education staff and other department units and develops effective ideas and solutions to problems as they arise in the field and manages student and parent outreach when working through student concerns and facility related issues. Other duties as assigned. Training and Development: Develop, implement, and evaluate a comprehensive training plan for various units within Residential Facilities. Serve as a facilitator for facilities training as well as cross-unit/departmental training. Oversee the Residential Facilities training programs for all areas - coordinating, developing, and facilitating training initiatives or both staff and supervisors across all Residential Facilities' units in collaboration with supervisors and Residential Facilities Leadership. Work with supervisors and train the trainer but when required, would deliver and implement training with all the facilities staff. Maintains a comprehensive library of training materials and resources for all Residential Facilities units, ensuring content remains current and is reviewed and updated annually. Develops and facilitates joint training programs with Residential Education, including professional staff and student staff training to support effective collaboration and operational excellence. Assesses training needs and implements programs that promote employee development, compliance, safety, and best practices across Residential Facilities operations. Sustainability Operations: Oversee and provide guidance to the Senior Coordinator-Sustainability Operations Initiatives to implement effective sustainability training, programming, and initiatives for Housing Residential Life. Develops and implements collaborative efforts between Sustainability and other departmental units, campus, and community partners. Oversees completion of Sustainability Operations Initiatives annual report. Collaborate with Housing Custodial Services to coordinate effective recycling and waste collection in the dorms, in coordination with Facilities Management, and conduct on-going evaluation and process improvement related to recycling and waste collection. Departmental Leadership, Project Management and Strategic Initiatives: This position leads the decision making to establish priorities, implementing changes and allocating resources as they pertain to the areas that they oversee. Develop and communicate clear expectations of 2-4 direct and 76-79 indirect reports (including student employees) that are in line with the mission and vision of the individual unit as well as Housing Residential Life. Supervises, train sand evaluates the Manager of Conferences Guest Services, the Senior Coordinator of Sustainability Operations Initiatives, and other staff assigned while providing philosophical direction and oversight to Conferences Guest Services and Sustainability Operations Initiatives. Represents the Director of Housing Residential Facilities to other Housing units as well as to divisional and institutional partners, as requested, and assumes the role of Director of Housing Facilities Services if needed, in the event of their absence. Coordinates and communicates project-related updates, issues, risks, and resolutions with the Director of Residential Facilities. Monitors and reports project status, achievements, and upcoming milestones, ensuring alignment with departmental priorities and Housing Residential Life operational needs. Demonstrates effective project leadership by defining project scope, requirements, goals, budgets, timelines, and deliverables while ensuring successful project completion. Collaborates with internal and external partners to support planning, implementation, and continuous improvement initiatives related to facilities operations and residential services. Participates in departmental, divisional, and University committees, task forces, and working groups as assigned. Attend relevant conferences, workshops, and professional development programs to enhance expertise in facilities operations, conference and guest services, sustainability, and related areas. Performs special projects and other duties as assigned in support of Housing Residential Life strategic goals and operational objectives. Acts as ambassador of Housing and the University by promoting a positive image through courtesy, professionalism and diplomacy, builds positive, long-term working relationships through respect, cooperation, trust, and appropriate communications, participates as an effective team member by contributing ideas, encouraging others and supporting team decisions, develops, evaluates and improves unit and departmental processes to ensure collaboration across all units and functional areas within Housing and Residential Life and acts as a valued resource, leads in areas of expertise, and shares lessons-learned. Cell phone required for remote connectivity. Knowledge, Skills Abilities (KSAs): Knowledge of administration practices and personnel management. Working knowledge of Microsoft Office products such as: Excel, Word, Power Point and Outlook. Skill in planning and supervising operations typical of a large residential housing unit. Skill and experience in programming, consensus building, contract negotiation, project administration, and conflict resolution. Skill with work related resources – i.e.: codes; application of scheduling, budgeting, and specification development. Ability to effectively communicate. Ability to collaborate with all participants within Housing and other campus partners. Ability to research and comprehend relevant local and international building codes. Ability to work successfully as a cooperative team player and communicating effectively within various groups.