Dining Services Supervisor (Highland Grocery)

This Dining Services Supervisor (Highland Grocery) position is with University of Arizona in Tucson, AZ. Lead staff during shifts including assigning stations, side work, other tasks as necessary. Open and/or close the restaurant following established Standard Operating Procedures (SOPs). Oversee operations including Point-of-Sale (POS), shift reports and necessary logs. Monitor product levels and communicate inventory needs. Assist manager with daily operations of front of house and back of house including ordering, inventory control, food preparation, labor and food costs, budgeting, profit loss development and labor. Assist with training staff and coordinate their work schedules. Communicate verbal and written instructions to assigned staff. Monitor the workflow of assigned staff and notify manager of any concerns. Communicate daily goals, menus changes, promotions or changes to service. Maintain excellent customer service by planning, developing and assisting with the implementation of new ideas. Lead and monitor effective customer service practices within the unit and address real-time customer concerns. Ensure maintenance orders are submitted, receive materials and supplies via Culinary Services procurement and distribution system. Ensure safe food handling and workplace safety practices. May assist with maintaining online shop including express catering. Additional duties as assigned. Knowledge, Skills and Abilities (KSAs): Ability to interpret instructions and perform basic arithmetic calculations. Knowledge of scheduling, customer relations, and restaurant leadership. Skilled in computerized inventory control systems. Physical Requirements: Ability to occasionally lift, move, and transport a maximum of 50 pounds. Exposure to indoor food preparation, storage, and service areas, including exposure to mechanical parts, heat and cold.