Operations Support Specialist

This Operations Support Specialist position is with Citizenship and Immigration Services (Department of Homeland Security) in Phoenix, AZ. Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will assist management in administering a variety of programs, policies and procedures and provide advice, guidance, and instruction concerning administrative programs.. Key duties: • The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. • Provide technical assistance and support to management in a variety of matters relating to administrative and operational activities, and complex knowledge management issues. • Utilize various software packages and automated systems (group mailboxes, word processing, spreadsheets, databases, etc.) to monitor administrative activities, prepare reports, create, edit, print, and organize files. • Develop and coordinate content and communications products, briefing presentations, special event material and other communications on a wide range of topics. • Recommend and implement developments, modifications, and updates to knowledge management tools such as SharePoint lists, ECN sites, library applications and extensive tracking and management information systems. • Ensure that the data and information being presented is accurate and concise. Review report elements to help prepare briefing papers and staff reports for leadership. Qualifications: The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/19/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/19/2026. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Coordinating and monitoring a variety of administrative projects (e.g., communications, logistics, records, scheduling, etc.) Identifying and recommending solutions to a wide range of administrative problems Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies Preparing preliminary and finished reports and documents and representing the office in dealings with vendors and personnel from administrative support organizations GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Applying and modifying established practices to specific administrative problems which involve many variables Conducting independent evaluations of administrative functions and preparing study findings, recommendations, and reports Providing advice on a variety of administrative and management programs and procedures Performing liaison functions with other organizations Effectively presenting an organization's needs and establishing harmonious working relationships with various counterparts Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/19/2026. You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered. Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point..Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. View the full announcement and apply on USAJOBS.gov.