Section Chief, Personnel Management (O-6 Billet) Supervisory

This Section Chief, Personnel Management (O-6 Billet) Supervisory position is with Immigration and Customs Enforcement (Department of Homeland Security) in Phoenix, AZ. Supervises IHSC personnel management for PHS officers and GS employees, including onboarding, offboarding, personnel actions, awards, pay and loan repayment programs, records, orientation, and workforce reporting. Develops SOPs, leads staff, ensures compliance, and coordinates with HR, leadership, DHS Liaison, and CCHQ. Must work during business hours in EST. This position is only open to current USPHS officers. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Key duties: • DUTIES AND RESPONSIBILITIES: Manages personnel administration for GS employees and PHS officers, including the following: Manages regional personnel portfolios for IHSC, ensuring consistent handling of personnel cases and administrative requirements across sites. Oversees onboarding, offboarding, and related administrative needs for new hires, transfers, separations, and retirements involving GS employees and PHS officers. Coordinates with ICE Human Resources (HR) on GS employee lifecycle actions, including entrance on duty (EOD), Standard Form 50 (SF-50) documentation, and probationary confirmations. Tracks required actions and follows up on incomplete or delayed processing. Provides onboarding and offboarding guidance to supervisors and employees, including checklists, expectations, required documentation, and processing steps. Collaborates with supervisors, leadership, ERO HR, ICE HR, the DHS Liaison, and Commissioned Corps Headquarters (CCHQ) Participates in division and external committees related to personnel management and leads assigned committees. Responds to personnel-related taskings, including Congressional and Freedom of Information Act (FOIA) requests, as directed. Performs other duties as assigned. Managerial duties include: Develops, maintains, and applies policies and standard operating procedures (SOPs) for personnel processes, including onboarding, offboarding, issue triage, and routing, consistent with applicable agency and federal requirements. Assists the Chief and a witness on verbal communication and correspondence. Deputy Chief of Administration with personnel management objectives, strategic key performance indicators, and business planning. Evaluates section performance and recommends improvements. Tracks recurring personnel issues and recommends process or SOP updates to leadership to improve consistency and timeliness. Provides updates and briefings to leadership on personnel actions, permanent personnel movement, unresolved administrative issues, and assigned personnel programs. Coordinates personnel training for supervisors and leadership and maintains section guidance and job aids. Identifies when GS employees and supervisors should use the HC Link ticket system and provides guidance on submitting and routing personnel inquiries. Refers conduct, performance, leave, and employee relations concerns through the Deputy Chief of Administration or designated liaison and appropriate HR or Employee Relations office. Coordinates administrative support for workers' compensation matters, including routing required documentation to the responsible office and tracking follow-up actions. Travels occasionally to support assigned personnel management activities, meetings, and training. Consults, plans, directs, reviews, and coordinates personnel activities including: Reviews and coordinates requests for PHS personnel actions with the DHS Liaison, including transfers, separations, retirements, awards, special pays, and other changes in status. Ensures documentation is complete and routed for appropriate review and approval. Oversees the management and supports assigned personnel programs, including awards, National Health Service Corps (NHSC), Senior Commissioned Officer Student Training and Extern Program (SRCOSTEP), assignment pay, loan repayment, and Title 38 initial submissions and recertifications. Reviews GS loan repayment packets for completeness before forwarding them to ERO HR and tracks required corrections and follow-up. Provides guidance on instructions, documentation, and deadlines for accession, transfers, promotions, awards, bonuses, special pays, and other personnel status changes. Oversees assigned functions of the awards and recognitions for the agency. Manages the IHSC New Hire Orientation Program, coordinates participation and program content, and ensures new staff understand their responsibilities and available resources. Coordinates with credentialing team members regarding applicable licensure and credential requirements for PHS officers assigned to IHSC medical facilities. Ensures accurate entries and maintenance of physical and digital personnel records in IHSC and DHS systems, consistent with agency requirements and confidentiality standards. Coordinates with the Staffing & Recruitment and Operations Sections to provide timely, accurate information on new hires, exits, transfers, and other personnel changes for workforce records and reporting. Promotes quality improvement and manages risk to the agency by: Monitoring onboarding, offboarding, and personnel action processing for completeness, consistency, and timeliness; identifying delays and escalating unresolved issues through the supervisory chain. Reviewing personnel files and program documentation for accuracy and compliance with established procedures, and protecting sensitive personnel information. ADDITIONAL DUTIES AND RESPONSIBILITIES UNDER ADDITIONAL INFORMATION Qualifications: PHYSICAL DEMANDS: Must be able to perform duties in a fast-paced environment without physical limitations. Sitting and/or standing for extended periods of time (6-8 hours). Average manual dexterity for computer operation. Phone/laptop use for telephonic/virtual meetings for extended periods of time. Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite. View the full announcement and apply on USAJOBS.gov.