Senior Coordinator, IT Business Operations (Multiple Positions)

This Senior Coordinator, IT Business Operations (Multiple Positions) position is with University of Arizona in Tucson, AZ. Responsible for campuswide software license administration for select, enterprise-level software solutions. This includes maintaining an up-to-date inventory of software licenses and associated documentation. Monitor and track the division’s software license renewals, maintenance agreements, and vendor contracts. Coordinate with service owners and procurement teams to process renewals and amendments in a compliant and expedient manner. Administer and provide ad-hoc business analyst work to manage and maintain the department’s workflow management and approval systems (e.g., ServiceNow, Jira) leveraged by the Business Operations team (e.g., EREQ). Develop and optimize workflows to improve process efficiency. Provide user support, documentation, and training as needed. Develop and maintain the division’s DCC program, including managing the RFP process to identify eligible vendors and serving as a liaison between DCC sponsors and vendors to support smooth and timely onboarding, offboarding, and rollovers. Responsible for facilitating purchase requisitions and invoices for IT temporary agency contractors. Contribute to financial reporting. Develop dashboards, reports, and documentation for IT leadership. Participate in continuous improvement initiatives within UITS business operations. Knowledge, Skills, and Abilities Excellent written and verbal communication skills, including the ability to communicate at a professional level to a wide variety of audiences, including senior leadership, internal staff, central financial services employees, and vendors. Ability to critically evaluate the needs of a new project to identify process needs to optimize efficiency. Ability to create training materials for employees, customers, and vendors. Ability to handle sensitive or confidential information, including NDA contract information. Deep knowledge and understanding of accounting principles and how they apply to business activities. Knowledge of university financial policies. Ability to quickly learn new software and technologies and evaluate them for use in process creation. Ability to develop, implement, grow, and maintain large-scale programs with a high degree of autonomy.