Supervisory Associate Advocate

This Supervisory Associate Advocate position is with Internal Revenue Service (Department of the Treasury) in Phoenix, AZ. WHAT IS TAXPAYER SERVICES DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in the following area(s): TAS - Deputy National Taxpayer Advocate-Executive Director Case Advocacy REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Key duties: • General Duties: Manager As a Senior Manager you will: Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels. Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives. Oversee the revision of long range plans, goals and objectives for the work directed. Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes. Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed. Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Directs, plans, and evaluates all aspects of the statewide Taxpayer Advocacy Program through subordinate managers and technical staff. Establishes strategic priorities, ensures alignment with TAS and IRS mission objectives, and oversees program execution to protect taxpayer rights and reduce burden. Monitors program performance, identifies systemic issues, and ensures appropriate resource allocation to achieve program goals. Provides leadership in implementing national initiatives and adapting them to local needs. Provides direction through subordinate supervisors in managing personnel, including workforce planning, performance management, and employee development. Ensures effective utilization of staff and resources to meet program demands. Promotes a culture of accountability, engagement, and continuous improvement. Apply management principles and employee relations practices to maintain organizational effectiveness and support employee growth. The incumbent directs, coordinates, and oversees the work or program segment by exercising supervisory authorities and responsibilities described in the supervisory duties below under FLD-3-3b taken from the GSSG. Provides executive oversight of complex and sensitive taxpayer cases, including those involving significant hardship or requiring issuance of Taxpayer Assistance Orders (TAOs). Interacts with IRS senior leadership to negotiate resolutions and ensure timely corrective actions. Ensures consistent application of TAS authorities, policies, and procedures in resolving taxpayer issues. Supports subordinate managers in addressing high-impact or precedent-setting cases. Serves as the primary TAS representative to Congressional offices, federal and state agencies, and external stakeholder organizations. Regularly meets with Congressional staff, government officials, and professional organizations to discuss taxpayer issues, IRS policies, and legislative concerns. Represents TAS at public forums, conferences, and practitioner events, delivering tax related educational presentations as well as presentations and material on taxpayer rights and advocacy services. Builds and maintains strategic relationships to promote voluntary compliance and improve tax administration. Qualifications: Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE FOR IR-01: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualified for this position your experience must include: Experience advocating for clients to effect resolution of tax controversy matters; Experience applying tax laws demonstrated by career experience in accounting, financial or legal management positions or served in a management position that includes tax administrative responsibilities; Experience working with operating policies, procedures, and processes of a large organization; Experience collaborating with multiple organizations or stakeholders to resolve complex issues, negotiate solutions, implement program initiatives, or achieve organizational objectives Experience communicating different tax issues, policies, practices and laws in a variety of situations and different geographic areas, including advocating for a tax position that may be considered contrary to the traditional tax interpretation; Experience evaluating complex issues with consideration for taxpayer rights, organizational objectives, social and economic impacts, congressional interests, and public perception. You must also meet the following requirements: MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have: Graduated from high school or been awarded a certificate equivalent to graduating from high school; or Completed a formal vocational training program; or Received a statement from school authorities agreeing with your preference for employment rather than continuing your education For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion. View the full announcement and apply on USAJOBS.gov.