Supervisory Information Technology Specialist

This Supervisory Information Technology Specialist position is with Forest Service (Department of Agriculture) in Phoenix, AZ. This position is located in the Chief Information Office (CIO) which manages the Information Resources environment for the Forest Service. For additional information about the duties of this position, please contact Shimiki Ross and/or Chaochung Tsai at shimiki.ross@usda.gov and/or chaochung.tsai@usda.gov . Key duties: • Providing functional expertise, analysis, and advice for interface decisions, integrated processes, and operational considerations. • Working with clients and customers to assess their information resource needs, provide information or assistance, resolve their problems, or satisfy their expectations. • Developing long-range forecasts and plan and apply emerging technologies to meet current and projected future business requirements. • Refining functional requirements, translate requirements into design specifications, and determine the best approach for implementation. • Promoting and supporting a positive work environment to create a climate of mutual respect and integrity. Qualifications: In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Specialized Experience Requirement: Applicants must have one year of specialized experience equivalent to the GS-12 grade level. Specialized experience is defined as three or more of the following: providing functional expertise, analysis, and advice for information technology (IT) interface decisions, integrated processes, and operational considerations; and/or recommending changes, updates, or adoption of services to optimize functionality of IT services to meet anticipated customer needs and mission requirements for the future; and/or analyzing the efficiency of IT systems and applications and developing plans that ensured the integrity, availability and efficiency of data, network, systems and applications; and/or developing and interpreting policies, procedures, and strategies governing the planning and delivery of IT services. In addition to the qualification requirements above, applicants must have IT-related experience demonstrating each of the following competencies: (1). Attention to Detail: Performs work and have been conscientious about attending to detail. (2). Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. (3). Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. (4). Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. (5). Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. (6). Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. (7). Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. (8). Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. (9). Technical Competence: Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME IN GRADE REQUIREMENT: If you are a current federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must meet time-in-grade (TIG) requirements of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. This requirement must be met by the closing date of this announcement. View the full announcement and apply on USAJOBS.gov.