User Experience Strategist, University of Arizona Libraries

This User Experience Strategist, University of Arizona Libraries position is with University of Arizona in Tucson, AZ. Management, Leadership, and Strategy: Lead and support the work of the UX team, including the Digital Content Strategist, student employees, and interns. Manage and participate in strategic projects that impact the user experience, including projects related to both the digital and physical experience. Consult with library leadership on prioritization, strategic planning, and communication strategies for Libraries-wide, UX-related initiatives. Ensure that user-centered insights are integrated into organizational strategy. Provide resources to staff across the Libraries and campus who want to improve the user experience (e.g., trainings, templates, guidelines, recruitment support, and competitive analysis). Continually improve upon the tools, workflows, and practices used for UX design and research practices library-wide. Support campus UX initiatives by connecting campus partners on UX-related projects and facilitating access to UX expertise campus-wide. The UA Libraries support the UA’s strategic initiatives designed to create a welcoming environment for all faculty, staff, and students. The candidate is expected to support related strategic efforts in the department and Libraries. Other duties as assigned. Oversight of User Research and Qualitative Assessment: Supervise user research efforts, employing such qualitative assessment tools as user interviews, surveys, and usability testing to gather feedback on current and new library products and services. Work with the Assessment and Analytics Librarian, department heads, Libraries administration, and all relevant stakeholders to recommend, prioritize, and implement improvements to library services and products based on user research findings. Work with the Assessment and Analytics Librarian and relevant stakeholders to build and sustain a research repository for managing and accessing past user research data, improving user-centered, data-informed decision-making, while reducing redundancy across the Libraries. Consultation: Lead the Web Strategy Group and serve on other cross-departmental groups where UX expertise is required. Consult with departments to identify knowledge gaps that can be addressed by user research, design appropriate research methodologies using user research tools, and provide recommendations to improve the user experience of their products and services. Consult on user experience best practices for accessibility in alignment with University policies and all other required guidelines. Work with Marketing Communications to inform content and design efforts, including branding, messaging, and workflows. Knowledge, Skills, and Abilities (KSAs): Knowledge of UX research and design principles, including designing and conducting UX research methodologies, such as user interviews and usability testing. Knowledge of design thinking practices and principles, including building empathy, designing human-centered systems, accessibility standards, and iterating on solutions. Knowledge of ResearchOps and DesignOps practices to scale impact and improve the efficiency of UX processes, such as research repositories, participant pools, and playbooks. Proficiency in web communications best practices and analytics tools such as Google Analytics, Plausible, and Siteimprove. Proficiency in prototyping tools such as Figma and Adobe XD. Proficiency in collaborative project management tools such as Notion, Trello, and Monday.com. Proficiency in collaborative document management tools such as OneDrive, Box, and Google Drive. Knowledge of library software and tools, such as ALMA/ Primo, LibGuides, LibChat, LibAnswers, and LibInsight. Knowledge of the role of academic libraries in supporting student success, research productivity, and community engagement. Excellent interpersonal and communication skills, both written and verbal. Ability to work in a highly collaborative environment, one that values and leverages the benefits of a variety of perspectives. Ability to demonstrate a positive attitude and strong demonstration of UA Libraries’ Values.